The Polish that Pays Series – Episode 22: Holiday Etiquette and Company Parties

The Polish that Pays – Episode 23: How to Set a Table for the Holidays

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Consulate/International Workshops

Freddie Bell Jones, Inc. provides protocol services to the Consulate of The Republic of Sierra Leone. Additionally, we offer protocol training to those seeking to understand the proper codes of behavior for working with other cultures. Our consulate/international workshops include:

CI- 001 US Protocol

Duration: 2 day/ 6 hour sessions

  • Understanding body language
  • Traveling abroad
  • Titles and forms of address
  • Dealing with the press
  • Calling and calling cards
  • Invitations and replies
  • Proper etiquette for official dinning, entertainment & parties
  • Ceremonies
  • Proper dress
  • Diplomatic terms
  • Exceptional service exceptional profit
  • The elements of customer service satisfaction
  • Negotiations

 

CI- 002 European Protocol

Duration: 2 day / 6 hour sessions

  • Greetings
  • Understanding body language
  • Traveling abroad
  • Titles and forms of address
  • Dealing with the press
  • Business practices
  • Proper dress
  • Diplomatic terms
  • Exceptional service exceptional profit
  • The elements of customer service satisfaction
  • Negotiations

CI- 003 Latin America Protocol

Duration: 2 day / 6 hour sessions

  • Understanding body language
  • Traveling abroad
  • Titles and forms of address
  • Dealing with the press
  • Proper dress
  • Business practices
  • Diplomatic terms
  • Exceptional service exceptional profit
  • The elements of customer service satisfaction
  • Negotiations

CI- 004 Asian Protocol

Duration: 2 day/ 6 hour sessions

  • Greetings
  • Understanding body language
  • Traveling abroad
  • Titles and forms of address
  • Dealing with the press
  • Proper dress
  • Business practices
  • Diplomatic terms
  • Exceptional service exceptional profit
  • The elements of customer service satisfaction
  • Negotiations

CI- 005 African Protocol

Duration: 2 day/ 6 hour sessions

  • Greetings
  • Understanding body language
  • Traveling abroad
  • Titles and forms of address
  • Dealing with the press
  • Proper dress
  • Business practices
  • Diplomatic terms
  • Exceptional service exceptional profit
  • The elements of customer service satisfaction
  • Negotiations

Hotel/Retail/Restaurant Programs

 

HRR-001 Building a customer focused business

Duration: 90 minutes

  • Support Frontline empathy
  • The ultimate guest experience
  • Sustainability and stewardship
  • Customer service
  • Client service

 

HRR-002 Making a lasting impression

Duration: 90 minutes

  • The platinum rule
  • A competitive edge

 

HRR-003 How to serve

Duration: 90 minutes

  • Dining rules
  • Surpassing expectations
  • How to put customers at ease They do not want to place a bad note in the subordinates file
  • The principles of noting and sharing
  • Handling customer complaints & compliments

 

HRR-004 How to use your experience

Duration: 90 minutes

  • How to keep the hiring bar high
  • Handling time sensitivities.

Contact Us

Ummu Bradley Thomas, Founder – freddiebelljones@gmail.com

Office Location
Freddie Bell Jones, Inc.
8133 Elliott Road
2nd Floor, Suite 236
Easton, MD 21601
(410)-820-8700
Monday - Friday: 9:00AM - 4:00PM

Secondary Location – Youth Self-Help & Personal Refinement Lessons
105 S Main Street
Hurlock, MD 21643
(410) 820-8700
Wednesday, Friday, and Saturday: 10:00AM – 12:00PM