Check your company’s procedure to see how you should answer their phones. Make certain that you are pronouncing the company’s name correctly. Remember to articulate your words. To articulate means to speak clearly and concisely. Follow the company’s procedures after the call is received. Either place the phone call on hold as advised and forward it to your supervisor or the person requested. Remember to get the name of the person. Write the name down and get the correct spelling so that you repeat it correctly.
If the person is unavailable, make sure you ask the caller if they would like to leave a message. Write a clear message in the message book. Be certain to write the date, time, callers first and last name, company the caller is calling from, and a brief message. Make certain you place the message in a place that the receiver can find it and quickly return the call.
For incoming calls, remember to:
- Pick up by the third ring
- Sound pleasant
- Say: “ABC Corporation. This is _____ speaking, how may I help you?
- Smile while speaking
- Speak directly into the receiver
- Listen to the caller
- Ask for his or her name and the nature of the call
- Let the caller know that you are placing them on hold
- Forward the call to the proper person
- If the proper person is not available; take a clear and concise message
Ummu Bradley Thomas
The Freddie Bell Jones, Inc.’s catalog is now available online in PDF Format. To inquire about our courses, you may call us at 410-820-8700 or email at email@example.com.
Freddie Bell Jones, Inc. Celebrates 8th Anniversary at its new location in Easton, Maryland
Easton, Maryland, May 1, 2015– Freddie Bell Jones, Inc., an Organizational Consulting and Training Services company announced that it has relocated their office from Denton, Maryland to Easton, Maryland. The company is now operating at 8133 Elliott Road, Suite 236, Easton, MD 21601, on Maryland’s Eastern Shore.
Freddie Bell Jones, Inc. offers motivational seminars and coaching sessions which are dedicated to the development of youth and adults interested in self-help and improving their business and social skills, and maximizing communication skills, and personal improvement of performance.
Additionally, Freddie Bell Jones, Inc. offers Administrative Management and General Management Consulting Services, specifically Business Management Consulting, Staff Management Consulting, Standard Operating Consulting and Document Preparation Services to government agencies, businesses and nonprofits.
Freddie Bell Jones, Inc. is certified by The Secretary’s Office of the Maryland Department of Transportation’s (MDOT) Office of Minority Enterprise (OMBE) as a SBE/MBE/DBE business as of July 19, 2013 and MBE/WBE Certified in the State of Delaware and has offered its employability and soft skills training services.
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If you would like more information about Freddie Bell Jones, Inc. and services offered, please contact Ummu Bradley Thomas at 410-820-8700, via email at firstname.lastname@example.org or visit www.freddiebelljones.com.
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Self-sufficiency means that one is confident in his or her own capability to take care of his or her self without outside assistance. Self-sufficiency does not happen over night nor can you learn how to do it in one hour. It takes useful life skills and sheer determination.
Life skills such as; Time management, money management, goal setting, and proper planning can all be present. But if a person isn’t confident in his or her ability to move forward without a constant hand it could be a lifelong journey to achieve.
Freddie Bell Jones, Inc. offers an array of self sufficiency training that motivates participants through lively interactive workshops and real life situations. Most importantly we encourage participants to understand the difference between self-sufficiency and utilizing helpful resources such a mentorship and guidance.
Ummu Bradley Thomas
Business relationships can be stifled through the poor usage of table etiquette. In my career, I have dined at some of the most fabulous restaurants as well as witnessed some of the most deplorable table manners. Some of the most professional people, lose their professional edge at the mercy of a dining table. Why? Sometimes they get too comfortable and talk endlessly and other times, it is because they do not understand protocol.
Below are a few dining Do’s and Don’ts:
1. Do not sit unless the host invites you to have a seat.
2. At business meals, reflect or pray quietly to yourself.
3. Wait for the host to place a napkin in his or her lap; this signals you to lift your napkin and place it in your lap.
4. Do not begin to eat until the host lifts his or her fork to start to eat. This signals all others to pick up their utensils or drinks and it begins the dining process.
5. Do not complain about the food or insult the waiter or waitress; your poor treatment of them can be looked upon unfavorably in the eyes of your interviewer, boss, co-workers or clients.
6. Keep conversations professional and light. Avoid topics of bad health, rumors, gossip, and all other inappropriate discussions.
7. If you must sneeze, burp, belch, cough, or blow your nose, try to stifle it by turning away with your arm or a napkin. Then, immediately excuse yourself from the table for clean-up and hand washing.
Note: If you are extremely sick, stay home. The worst show of bad manners is someone who shows up to public places who are sick and can possibly spread germs to others. Decline the invitation stating that you are sick. Others will be thankful that you did.
Ummu Bradley Thomas
For more information on business dining and other life skills to becoming viably employed through personal refinement, you can order “The Polish That Pays, Workforce Preparation Edition” or call Ummu Bradley Thomas at 410-820-8700 to set up a one to one training session.
Subordinates may share private information with managers. Some of the information may involve concerns regarding fellow subordinates or superiors. If you are offered information:
A. Do not discuss it with other subordinates – use good judgment. The receipt of confidential information requires a certain level of maturity which you must have as a manager. Do not gossip it along or make fun of it.
B. If the information involves something that may hurt the company, advise the subordinate that you are required to share it with your superior as it is required by your company.
C. If the subordinate shares information about his or her health, sexuality, religious belief, political belief, any other personal belief, or other information that is harmless to the company; it should not be passed along or repeated. Check your company’s policies on the handling of receiving certain information. You may also inform the subordinate that you are not at liberty to receive certain information or you do not feel comfortable with learning such personal information and that they may want to refer to your superior for handling.
D. If a subordinate is harassed, harmed, or discriminated in anyway, you should report it immediately to your superior and/or follow the directive of your company.
Never list a reference that you have not verified. I once interviewed a person that I thought was excellent until I telephoned that person’s references. None of the references call me back. One of the references said “Are you serious?” The point is that you should know whether person will be a positive or negative reference.
Before placing down your 3-4 references, contact the person and ask the following:
1) Do you remember me when I work for you in 2005?
2) Did you have a good experience working with me?
3) Would you feel comfortable providing a reference for me?
In fact, you may want to take it a step further and have a friend or family member contact them from an unlisted number to do a mock reference check if you are still unsure about the person. Reference checks typically involve the following questions:
- Please verify that the applicant was employed at your company from ___ to ___.
- Note: These dates should match the dates on your resume or curriculum vitae.)
- What was this person’s position and duties with your company?
- Note: Do not inflate your job title. If you were a secretary, that does not make you a supervisor. However, you can say or list administrative assistant if you were a secretary or legal assistant if you were a paralegal. Note whether the position was volunteer.)
- What strengths did this person bring to the position?
- What were the person’s duties?
- Was this person prompt at reporting to work?
- Why did or does this person want to leave your employment?
- How well did this person get along with others?
- Did this person display a professional attitude?
- Would you re-employ this person?
- What else should we be aware of as we review this applicant for a position here?
On average, most companies request 3-4 references: 3 professional and 1 personal. Make certain that you give the correct telephone number, position, address, and email for the person(s) that you are listing for a reference. Note that for professional references, you can get references from:
- Those you managed
- Those who managed you
- Those you worked with on the team
- The Human Resource Department
Ummu Bradley Thomas
How often have you called an inappropriate voice mail and thought to yourself “What was that person thinking?” When you are in the process of searching for a position, adjust your voice mail recording from sounding “too personal” and turn it into a professional one. A professional voice mail should:
– Exclude any music or background noise
– Exclude any jokes or slang
– Include your name and request for the caller to leave a detailed message containing the (1) date, (2) time, (3) purpose for the call, and (4) a return telephone number.
This is very important. I will never forget the time I recommended a woman to work for a Community College and when the HR called her voice mail it indicated: “Sorry to keep you waiting, but _____ is busy creating.” It sounded more like a call girl service than a woman who was interested in becoming a College Recruiter. The HR representative later mentioned that the person’s voice mail sounded “too radical for the position”.
Ummu Bradley Thomas
Behavioral interviews are important for some employers. This is typical when you are interviewing for a person who wants employees who have “thick skin”. This happens when a bossy boss wants you to avoid, ignore, or not get upset with them because they are bossy. The behavioral portion of the interview may include questions such as:
1) Do you ever get angry on the job?
2) How often do you have disagreements?
3) When was the last time you were angry on the job?
4) Have you ever worked for a difficult boss?
5) What do you think of your previous employer?
6) Why did you leave our previous employment?
7) What are your strengths?
8) What are your weaknesses?
Just keep in mind that while the behavioral portion of the interview is being conducted, the interviewer is watching for your answers while observing the changes in the pitch of your voice, your tone, your body language and your demeanor. Keep great eye contact, focus and keep your answers accurate with the information on your resume.
Ummu Bradley Thomas
It is really important to show your confidence on the job. This gives your supervisor the feeling that you are competent, assured, and can handle tasks in a professional way. Your body language sends a message to the outside world about what you really mean. Here are a few quick things to remember about body language:
1) Each movement equals one word.
2) Individuals communicate more with words than in action.
3) The average person speaks between 125 – 150 words per minute, but it is often lost in translation due to poor use of body language.
4) The average person communicates 93% of the time with actions and 7% of the time with words.
5) Body language is interpreted in eye movements such as blinking, rolling eyes, enlarging eyes, crossing eyes, darting eyes, closing one eye, looking upward, looking downward, and squinting.
6) Body language is interpreted in facial expressions. This includes frowns, smirks, and smiles, raising eyebrows, pushing eyebrows to the center, yawning, poking out lips, shifting mouth sideways, and blinking.
7) Body language is interpreted through hand and arm movements. This includes gestures, placing hand on hips, placing hands on chin, placing hands in hair, placing hands on knee, pointing upward, pointing downward, waving hands, sitting on hands and crossing arms.
8) Body language is interpreted through leg movement. This includes crossing legs, style of stance, wide legs, closed knees, stretching, flexing, standing, shifting legs and much more.
Ummu Bradley Thomas